Think back to the last time you went to Walmart or a major big box store. Did a cashier scan your items or did you have to use self-checkout?<\/p>\n
In recent years self-checkout lanes have become more and more popular; however, not everyone has embraced the advancement in technology leading to plenty of complaints from customers.<\/p>\n
Those who aren\u2019t a fan of self-checkout might be excited to learn that some major retailers are considering dialing back on the number of lanes dedicated to self-checkout.<\/p>\n
According to CNN, self-checkout lanes were introduced in the 1980s and grew in popularity during the 2000s before exploding during the pandemic.<\/p>\n
The initial idea was to cutback on labor expenses, and then during the pandemic self-checkout lanes helped minimize interactions between employees and customers.<\/p>\n
While many enjoy the convenience of scanning their own items, others express their frustration over having to do what used to be the job of a store employee.<\/p>\n
In addition to an increase in the number of complaints, retailers have also noticed a higher number of losses due to customer error or shoplifting.<\/p>\n
A 2016 study showed that retailers with self-checkout lanes and apps suffered a loss rate of about 4% which is more than double the industry standard.<\/p>\n
While stores have added additional measures to protect themselves from shrink, some plan to do away with self-checkout lanes entirely.<\/p>\n
Earlier this year some Walmarts in New Mexico removed their self-checkout lanes, while a ShopRite in Delaware pulled theirs after too many complaints.<\/p>\n
Wegmans used to allow customer to use an app to scan and pay as they shopped around their stores, but they\u2019ve since pulled the app.<\/p>\n
And Costco has added more employees near their self-checkout lanes to combat non-members using cards that don\u2019t belong to them.<\/p>\n","protected":false},"excerpt":{"rendered":"
Think back to the last time you went to Walmart or a major big box store. Did a cashier scan your items or did you have to use self-checkout? In recent years self-checkout lanes have become more and more popular; however, not everyone has embraced the advancement in technology leading to plenty of complaints from […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-5143","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/newzdiscover.com\/index.php?rest_route=\/wp\/v2\/posts\/5143","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newzdiscover.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newzdiscover.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newzdiscover.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/newzdiscover.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5143"}],"version-history":[{"count":1,"href":"https:\/\/newzdiscover.com\/index.php?rest_route=\/wp\/v2\/posts\/5143\/revisions"}],"predecessor-version":[{"id":5144,"href":"https:\/\/newzdiscover.com\/index.php?rest_route=\/wp\/v2\/posts\/5143\/revisions\/5144"}],"wp:attachment":[{"href":"https:\/\/newzdiscover.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5143"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newzdiscover.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5143"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newzdiscover.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5143"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}